Question 1

How do you count words?

Accepted Answer

We count body text, footnotes, endnotes, headers, footers, text boxes, table cells, and equations. Comments, tracked-change deletions, and hidden text are excluded. We use our own word counter, and your bill is based on its count. In every language, a word is text between spaces. Chinese and Japanese are written without spaces, so each character counts as one word, the same way Microsoft Word counts them.

Question 2

Will my card be charged automatically?

Accepted Answer

Never. A plan is one payment for one period: 30 days on Monthly, 365 days on Yearly. When it ends, it simply lapses. There is no card on file, no auto-renewal, and nothing to cancel. Renewing is always your choice.

Question 3

How does the free tier work?

Accepted Answer

New accounts get 20,000 words of editing, one time, shown as 4 credits of 5,000 words, across up to 4 documents. Each document uses whole credits rounded up (a 3,000-word essay uses 1 credit; a 12,000-word chapter uses 3), and the full document is always edited. Free edits download as a preview of your document: the whole document is edited, and you see a sample of the edited sections with their tracked changes and comments; the rest stays locked. Unlock any document for $10 to download the whole edited file, which stays available for 7 days from the unlock. A free edited file is otherwise kept for 24 hours.

Question 4

What do the plan allowances mean?

Accepted Answer

Monthly includes 25 documents and 400,000 words per rolling 30 days; Yearly includes 30 documents and 500,000 words per rolling 30 days. A document counts each time you run it through the editor; cross-reference reports never count, and failed or cancelled edits never count. The window rolls continuously, with no reset day. These ceilings are far above heavy individual use; they exist to keep personal plans personal.

Question 5

What happens if my document is bigger than my allowance?

Accepted Answer

No partial edit is ever performed. If a document exceeds your remaining free credits or plan window, you'll see the exact numbers before processing and nothing is deducted.

Question 6

What file formats do you accept?

Accepted Answer

Word (.docx) files on every plan, and LaTeX (.tex) files on Monthly and Yearly plans, up to 45 MB and 150,000 words per upload. Word documents come back as DOCX with tracked changes, compatible with Microsoft Word and Google Docs. LaTeX uploads come back as an edited .tex plus a marked-up version and a Word review copy. A manuscript longer than 150,000 words can be split and uploaded in parts.

Question 7

Can I get a refund?

Accepted Answer

Refund requests on plans are reviewed individually; a refund on a partly used period may be reduced to reflect the time or allowance already used. The $10 document unlock is non-refundable once the unlocked file is available, because delivery is immediate. If a technical problem on our side prevents editing, contact us and we'll make it right. See our Terms of Service for full details.

Question 8

Do you offer student discounts?

Accepted Answer

Our pricing is already designed to be student-affordable. Monthly costs $15 for 30 days of dissertation editing, less than a pizza, and Yearly brings it down to $10 a month, paid once. Every plan works on any manuscript, academic or not.

Question 9

What payment methods do you accept?

Accepted Answer

We currently accept Visa and Mastercard.

Feature	Free	Monthly	Yearly★
Plan facts
Price (USD)	$0	$15 per month	$120 per year ($10/month)
Editing allowance	20,000 words (4 credits of 5,000)	400,000 words per 30 days	500,000 words per 30 days
Documents	4 total	25 per 30 days	30 per 30 days
Max words per document	20,000	150,000	150,000
Automatic card charges	None	None, you renew by choice	None, you renew by choice
Output download window	24 hours	14 days	14 days
Edited file
Output	Preview of the edits; unlock any document for $10	Clean editable Word file	Clean editable Word file
Editing (every tier)
AI copyediting with tracked changes
Grammar, style, punctuation
9 citation styles (APA 7, MLA 9, Harvard (Cite Them Right), Chicago 18 Author-Date, Chicago 18 Notes-Bibliography, OSCOLA 5, IEEE, Vancouver, AMA 11), plus the Chicago Manual of Style and the New Oxford Style Manual for fiction and nonfiction
US and UK English
UK or US punctuation conventions
Editor pass (inline editorial comments)
Caption auto-renumbering
Footnote and endnote editing
Full-document cross-reference checking
Bibliography integrity audit (orphans, ghosts, duplicates)
Figure and table sequence checks
Editorial summary report
Word counter covers body, footnotes, endnotes, headers, footers, text boxes, tables, equations
Plans (Monthly and Yearly)
Unlocked documents, no watermark
LaTeX (.tex) files
Reference autofill and AI self-correction
Priority processing
Priority email support

Simple, transparent pricing

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