Your account is deliberately light. It holds the email address you sign in with, the words or plan allowance you have remaining, a list of your recent edits, and the invoices for any plans and unlocks you have bought. This article covers how to manage each of those pieces.
Signing in
There are two ways to sign in, and neither uses a password.
Google sign-in
Click the Google button, confirm on Google’s consent screen, and you are signed in. You do not manage anything extra, you inherit the security of your Google account (including two-step verification if it is turned on), and account recovery goes through Google. If you ever lose access to your Google account, try signing in by email with the same address, or contact support.
Sign in by email
Enter your email address and we send you a one-time sign-in link or code. Use it and you are signed in. Each link or code works once, so there is no password to forget, reset or reuse. As long as you control that inbox, you control access to your account.
Signing out
Your sign-in is stored in the browser you used. Closing the tab or restarting your computer does not sign you out; clearing your browser’s site data for rightmywork.com does. You can be signed in on more than one device at a time.
To sign out, use Sign out in the header. Do this on each device you want to sign out of, especially shared or public computers. If you have lost a device that was signed in, contact support@rightmywork.com.
The email on file
The email on your account is used for sign-in, invoice delivery, and notifications about your edits, so keeping it current matters.
To change it, email support@rightmywork.com from the address currently on the account and tell us the new address. If you no longer have access to that address, write from your new address and include details that show the account is yours, such as recent invoice numbers.
Two-factor authentication
RightMyWork does not have its own two-factor setting for customer accounts. Your sign-in is protected by the account you sign in with:
- Google sign-in: turn on two-step verification in your Google account, and every Google sign-in to RightMyWork is protected by it.
- Email sign-in: anyone who can read your inbox can sign in, so protect your email account with two-factor authentication.
Invoices
Every purchase of a plan or an unlock generates an invoice automatically. The invoice carries the seller information required for tax records, the item purchased, the price paid, the date, and a unique invoice number. Invoices are emailed to you and can also be downloaded from the purchases list on your dashboard.
Invoices are immutable once issued. If a correction is genuinely needed (for example, an address update for a tax filing), the system issues a new invoice that supersedes the original, and the supersession chain is preserved for audit purposes. Re-downloading an old invoice always returns the original document as issued.
Your recent edits
Your dashboard lists your 20 most recent edits, with the file name, the type of edit, the word count, the words debited and credited, the status, and a download link while the file is still inside its download window. The list is a record of what you have run, not a copy of the documents themselves: edited files are deleted when their download window ends. If a document matters to you for the long term, save your own copy.
Deleting your account
You can delete your account at any time from your dashboard: open the account deletion section, type DELETE to confirm, and the deletion happens immediately. If an edit is still processing, wait for it to finish first. Your profile, your edit history and your remaining words are removed. Unused words and any time left on a plan cannot be restored after deletion, so if you still have allowance you might want to use, hold off until it is spent.
If you have made a purchase, invoices and payment records are kept for the period required by tax law, separately from the rest of your account. To stop the free allowance being claimed again by deleting and re-registering, we also keep a one-way hash of your email address with a count of the free words and documents the account had used. The Privacy Policy explains what is kept and why.
If you change your mind after deletion, you can sign up again with the same email, but the new account starts without your history or plan, and its free allowance continues from what the deleted account had used rather than starting over.
One last note on account security
Because you sign in through Google or your inbox, the most useful habit is to protect those accounts: turn on two-factor authentication for the Google account or email account you use to sign in, because email is the recovery route for almost everything.