Your account is the lightest possible thing it can reasonably be. It holds your sign-in credentials, the words you have remaining, a record of the edits you have run, and the invoices for any packs you have bought. Nothing more. This article covers how to manage each of those pieces.
Signing in
Two sign-in options are supported, and you can switch between them.
Google sign-in
Google sign-in is the recommended option for most users. You click the Google button, you confirm in the standard Google consent screen, and you are signed in. The advantages are that you do not manage a separate password, you inherit whatever security you already have on your Google account (including two-factor if it is enabled there), and account recovery flows through Google rather than us. If you ever lose access to your Google account, you also lose access to your RightMyWork account through this path, so users who treat their academic work as critical infrastructure sometimes prefer the password path instead.
Email and password
The second option is a traditional email and password. Pick a long, unique password, ideally generated by a password manager. The strongest passwords today are random strings managed by software rather than memorable phrases. If you forget your password, the reset flow sends a link to the email on file. As long as you control that inbox, you control account recovery.
Switching between methods
If you signed up with Google and want to add a password, or signed up with a password and want to link Google, both are possible from the account settings page. The two methods are linked to the same account by email address, so as long as the email matches, the link is straightforward.
Sessions
Once you sign in, your session stays active for several weeks of normal use. The session is bound to the browser you signed in from. Closing the tab or restarting your computer does not sign you out. Clearing your browser’s site data for the RightMyWork domain does, because the session token lives in browser storage that gets cleared with the rest.
If you sign in on a second device, both sessions stay alive in parallel. There is no per-account session limit and no automatic sign-out on the older device. If you want to terminate a session on a device you no longer have access to, the account settings page has a sign-out-everywhere button that invalidates every active session associated with your account in one action.
The email on file
The email on your account is used for sign-in, password reset, invoice delivery, and any operational notifications about your edits. Keeping it current matters.
To change your email, open account settings, enter the new address, and click save. A confirmation link goes to the new address. Until you click that link, the change is pending. Once you click, the change takes effect immediately and the old address loses sign-in access. This two-step flow exists to prevent an attacker with a brief window of access to your existing inbox from redirecting your account to an address you do not control.
If you no longer have access to the email on file and you cannot complete the email change flow, contact support@rightmywork.com with proof of identity tied to the account.
Two-factor authentication
Two-factor authentication is required for administrative accounts on the platform side, and it is built into the system using time-based one-time passwords. For customer accounts, the most common path to a meaningful second factor is to use Google sign-in with two-factor enabled on your Google account. That inherits Google’s 2FA into your RightMyWork sign-in for free.
A dedicated 2FA option for customer accounts using either an authenticator app or a hardware security key is on the roadmap. If your institution requires customer-side 2FA, get in touch with the support team and we will work out an interim arrangement.
Invoices
Every paid purchase generates an invoice automatically. The invoice carries the seller information required for tax records, the items purchased, the price paid, the date, and a unique invoice number. Invoices land in your email at the moment of purchase and are also available for download from the billing section of your dashboard.
Invoices are immutable once issued. If a correction is genuinely needed (for example, an address update for a tax filing), the system issues a new invoice that supersedes the original, and the supersession chain is preserved for audit purposes. Re-downloading an old invoice always returns the original document as issued.
Edit history
Your dashboard lists every edit you have ever run on the account, with the date, the style guide and options you picked, the word count, and a link to the original output file if it is still within the download window. The history is the record of what you have run, not a copy of the documents themselves: only the metadata persists past the download window. If a particular document matters to you for the long term, save it yourself.
Deleting your account
You can delete your account at any time from the account settings page. The action is final on our side. Sign-in credentials are removed, your balance is forfeited, and the edit-history records are deleted. Any unspent paid credits cannot be restored after deletion, so if you have words you have paid for that you might want to use later, hold off on deletion until they are spent.
Document files in storage are already on a short retention window (24 hours for free, 7 days for paid) and are deleted on their normal schedule. Invoices and payment records are retained for the period required by tax law, separately from the rest of your account data, because the tax record is required to exist on a longer timeline than the operational account.
If you change your mind after deletion, you can sign up again with the same email, but the new account starts fresh: no balance, no history.
One last note on account hygiene
The single most useful habit on any consumer account is a unique password backed by a password manager. The second is enabling two-factor authentication on the email account you use for sign-in, because email is the recovery surface for almost everything. Both habits cost a few minutes once and pay off every time a stranger tries to guess their way in.